Smoovee strives to always ensure that our POS systems are operating effectively and efficiently. However, please be aware that certain technical issues cannot be controlled due to unforeseen circumstances. In light of recent incidents involving non-payment of services, where customers showed screenshots of payment proof, yet the payment never actually went through or was completed, we ask for your kind understanding.

• I understand by filling out this request, I am NOT guaranteed a refund.
• All requests are subjected to management's approval on a case by case basis where the management will review each case accordingly.
• If a refund is approved, our management will be in touch with you as soon as possible within 14 working days.