Smoovee Skin Korean Hair Removal and Skin Rejuvenation Salon

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FAQ

Discover answers in Smoovee Skin FAQ to your most-asked question that were
thoughtfully prepared to make your experience smooth and worry-free.

01 General

Do I need to make an appointment?

At Smoovee, no appointment is required. Simply walk in at your convenience, purchase your preferred treatment ticket, and wait for your turn.

All services are provided on a first-come, first-served basis. We appreciate your kind patience and understanding during
peak hours.

For your safety, treatments are not recommended during pregnancy or breastfeeding. Kindly resume your sessions after this period and once two menstrual cycles are completed.

You can find all our locations and operating hours under the Outlets tab.

For any additional enquiries, kindly contact us at hello@smooveeskin.com or reach out via DM at @smooveeskin.

02 Payment

What are the payment methods at Smoovee Skin? 

Smoovee Skin is fully cashless. Our self-payment POS accepts NETS, NETS FlashPay, NETS QR, Dash, GrabPay, PayNow, ShopeePay, UnionPay and WeChat Pay.

Smoovee Skin is committed to keeping costs low while maintaining the quality of our services and products. Our affordable pricing allows us to serve everyone. We prioritise convenience and want our customers to feel at ease, which is why we don’t offer or push package deals. All treatments are strictly pay-per-session, keeping things simple, transparent, and completely commitment free.

We understand how uncomfortable hard-sell tactics can be. At Smoovee Skin, our pricing is fully transparent with no hidden costs. All payments are made at our self-service payment kiosk before each session, what you see on the kiosk is exactly what you pay.

Please refer to our Pricing Page for the cost of different treatment areas. At Smoovee Skin, all services are pay-per-session.

03 Hair Removal

ABOUT THE TECHNOLOGY

What technology does Smoovee Skin use?

Smoovee Skin uses Korean E-Light Diode Hair Removal Technology, which delivers three wavelengths in one pulse to target hair follicles at different depths. This approach allows effective treatment across various skin tones and hair textures while maintaining comfort and safety.

The technology combines:

  • 755nm to target finer hair and surface follicles

  • 808nm to treat medium thickness hair at optimal depth

  • 1064nm to penetrate deeper follicles, suitable for thicker hair and darker skin tones

This multi-wavelength delivery enables comprehensive targeting in a single session.

PAIN, SAFETY, & COMFORT

Is the treatment painful?

The treatment is generally well tolerated. Most customers describe the sensation as mild warmth or a light flick on the skin. Cooling features are integrated to minimise discomfort, even in sensitive areas such as underarms and Brazilian.

Yes. All equipment is professionally calibrated and maintained. Treatments are performed by trained therapists following strict hygiene and safety protocols. The procedure is non-invasive and suitable for long-term use.

No downtime is required. Customers can resume daily activities immediately, with simple post-care precautions for 24 to 48 hours.

PRE-TREATMENT CARE

Do I need to shave before treatment?

Yes. Please shave the area approximately 24 hours before your visit. Shaving allows the energy to reach the hair follicle effectively and reduces surface heat.

No. Waxing, plucking, threading, or epilating should be avoided for 2 to 3 weeks before treatment, as these methods remove the hair root required for effective results.

Please arrive with clean, product-free skin on the treatment area. Avoid applying lotions, oils, deodorants, or makeup prior to the session.

RESULTS & EXPECTATIONS

When will I start seeing results?

Hair reduction occurs gradually. Many customers notice smoother skin early on, with visible reduction in hair growth after several sessions.

Treated hair enters a shedding phase 1 to 3 weeks after treatment. This is not new growth. It is the treated hair detaching naturally from the follicle, indicating the treatment is working.

No. Hair regrowth typically becomes finer, lighter, and more sparse over time with consistent treatments.

TREATMENT FREQUENCY

How often should I come for treatment?

Treatment intervals vary by body area:

  • Face: every 2 to 3 weeks

  • Underarms and arms: every 3 to 4 weeks

  • Legs and body: every 4 to 6 weeks

Our therapists assess hair growth each visit and advise professionally on the appropriate interval.

Missing sessions may slow progress but do not reverse results. You can resume treatment when convenient.

SKIN & HAIR SUITABILITY

Is the treatment suitable for sensitive skin?

Yes. Energy levels are adjusted based on skin sensitivity. If the area has active irritation or broken skin, treatment may be postponed.

The technology works best on dark hair due to higher melanin content.
 Lighter hair may require more sessions.
 White, grey, and very light blonde hair cannot be effectively treated due to the lack of melanin.

Active eczema, open wounds, or inflamed acne areas are not treated. Mild or healed areas may be treated with adjusted settings after assessment.

TATTOOS

Is the treatment suitable for sensitive skin?

Yes, but tattooed areas will not be treated.

The technology targets pigment, and tattoo ink may absorb the energy, increasing the risk of skin irritation or tattoo discolouration. Our therapists will carefully avoid tattooed areas and protect them during treatment.

SPECIAL CONSIDERATIONS

Can I do treatment during menstruation?

No. Treatments are not recommended during menstruation to maintain hygiene, reduce skin sensitivity, and ensure optimal treatment response due to hormonal fluctuations.

Treatment is recommended from age 16 onwards, after puberty. Parental consent is required for customers under 18.

As a precaution, we do not perform hair removal treatments during pregnancy.

MALE & FEMALE TREATMENTS

Do you provide hair removal for both men and women?

Yes. Smoovee Skin offers hair removal for both men and women.

All treatments are carried out by trained female therapists, maintaining strict professionalism, privacy, and respect, especially for boyzilian services.

POST-TREATMENT CARE

What should I avoid after treatment?

For 24 to 48 hours, avoid:

  • Hot showers and saunas

  • Sun exposure

  • Swimming

  • Heavy workouts

  • Harsh skincare products

Apply gentle moisturiser and allow hair shedding to occur naturally.

PRICING & VISIT EXPERIENCE

Do I need an appointment?

No. Smoovee Skin operates fully on a walk-in basis, offering flexibility at your own pace.

No. We follow a pay-per-session model with transparent pricing and no long-term commitments.

04 Whitening

What results can I expect?

Our brightening treatment targets dullness, uneven tone, and dark spots.
You can expect:

  • A fresher glow after one session
  • Brighter, more even skin tone with consistent visits
  • Gradual improvement of mild pigmentation and sun spots


Individual results vary based on lifestyle and sun exposure.

Most customers see noticeable improvement after 3–5 sessions, done regularly.
If you have deeper pigmentation, more consistent sessions may be needed.

Yes. The treatment uses non-irritating energy levels and hydrating formulas that are safe for sensitive skin types.
If your skin is prone to redness, our therapists will adjust the intensity to ensure comfort.

It helps reduce mild pigmentation, such as:

  • Sun spots
  • Uneven tone
  • Post-acne marks


However, deeper or long-standing pigmentation may require a longer treatment plan.

Avoid direct sun exposure for 24 hours, and apply sunscreen daily.
Proper UV protection helps maintain brightening results and prevents new pigmentation.

05 Skin Renewal Care

What does this treatment do?

Our skin renewal treatment boosts hydration, improves texture, revives dull skin, and gives you a healthy-looking glow.
It’s ideal for those with rough texture, enlarged pores, dryness, or tired skin.

Yes. The treatment helps:

  • Smoothen rough texture
  • Minimise the appearance of pores
  • Improve radiance and clarity


Many customers notice a difference after the first session.

Yes. It is formulated to be safe, hydrating, and suitable even for sensitive or dry skin.
Your therapist will adjust the treatment to your skin’s condition on that day.

You’ll enjoy fresh-looking skin for 1–2 weeks, depending on lifestyle, stress levels, and your skincare routine.
Regular sessions maintain results more effectively.

06 Eye Rejuvenation

Can it help with dark circles?

Yes. The treatment helps brighten the under-eye area by improving microcirculation, hydration, and skin density, which makes dark circles appear lighter over time.

The cooling and firming effects help:

  • De-puff tired eyes
  • Refresh the under-eye area
  • Improve mild eye bag appearance


Consistent sessions provide longer-lasting results.

Absolutely. The treatment uses low-intensity, targeted energy and gentle movements specifically designed for the eye contour area. It is suitable even for customers with sensitive eyes.

No downtime at all. You can continue wearing contact lenses, return to work, or go out immediately after the session.

For maintenance, most customers return every 1–2 weeks.
If you have severe dark circles or puffiness, weekly sessions provide more consistent improvements.

07 Acne Zero

Will it help active acne?

Yes. Our acne treatment is designed to:

  • Calm red, inflamed pimples
  • Reduce excess oil production
  • Purify and tighten pores
  • Support faster healing of new breakouts


It is suitable for mild to moderate acne. For severe or cystic acne, we recommend seeking medical treatment from a doctor or dermatologist for proper care.

No. Acne Zero is designed to be a no-pain, gentle treatment, even for inflamed or sensitive skin.


Most customers only feel:

  • A light, soothing warmth
  • Very mild tingling
  • No sharp or uncomfortable sensation

If your skin is extra sensitive, our therapists will adjust the settings to keep the session completely comfortable.

Most customers notice:

  • Less redness after 1–2 sessions
  • Reduced oiliness and fewer new breakouts after 2–4 sessions
  • Clearer, smoother skin with consistent visits


Everyone’s skin is different, but regular maintenance provides the most stable results.

Yes. Our treatment is gentle and suitable for teenage skin experiencing hormonal acne.
For teens under 18, a parent or guardian’s consent is required before treatment.

No. The treatment is non-invasive and does not cause skin peeling.
You may experience mild redness due to stimulation, but this usually settles within 15–30 minutes.

We recommend avoiding makeup for at least 24 hours.


Allow your skin to breathe and absorb the treatment benefits fully before applying any cosmetic products.

We do not recommend acne treatments during pregnancy due to increased skin sensitivity and hormonal changes.

Pregnant customers may experience unpredictable reactions, so we advise waiting until after delivery or consulting a doctor before proceeding with any acne-based treatments.

If you are currently taking isotretinoin (e.g., Roaccutane) or other strong acne medication, we recommend waiting at least 6 months after completing your medication before undergoing Acne Zero.

These medications make the skin extremely sensitive, and treatments may cause irritation.
Please inform our therapist if you are on any oral or topical acne medication so we can advise safely.

Acne Zero can help reduce the appearance of:

  • Red or brown post-acne marks
  • Surface-level uneven tone
  • Mild texture irregularities

However, deeper indented scars (such as ice-pick, boxcar, or rolling scars) usually require longer-term or medical treatments.
Our treatment can improve overall clarity and smoothness, but for severe scarring, a dermatologist’s assessment is recommended.

For the next 24 hours, please avoid:

  • Makeup
  • Sun exposure or outdoor sports
  • Hot showers, saunas, or sweating
  • Scrubs, acids, or harsh skincare

Be gentle with your skin and keep it hydrated.
Use sunscreen daily to maintain results and prevent new marks.

We do not recommend extracting pimples before your treatment.
Freshly extracted skin can be:

  • More sensitive
  • Red or irritated
  • Prone to discomfort during treatment

 

If extraction is done recently, we will recommend leaving an interval of 2-3 days before starting the Acne treatment.

Most customers return every 1–2 weeks depending on their skin condition.
For active acne, weekly sessions help stabilise oil production and control flare-ups more effectively.
Once your acne improves, you may switch to a maintenance routine every 3-4 weeks.